Refund Policy

Overview

At Illunise, we strive to provide reliable and secure money transfer services. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.

Refund Eligibility

Refunds may be issued in the following situations:

• Transaction failed due to technical error on our platform
• Duplicate charges for the same transaction
• Transaction cancelled before processing is complete
• Recipient account information was incorrect and funds were not delivered
• Service was not delivered as described

Processing Time

Refund requests are typically processed within 5-10 business days from the date of approval. The actual time for funds to appear in your account may vary depending on your financial institution.

• Credit/Debit Card: 7-14 business days
• Bank Transfer: 5-7 business days
• Digital Wallet: 3-5 business days

Service Fees

Transaction fees are non-refundable unless the transaction failure was caused by an error on our part. In cases where a refund is issued, the original transaction amount will be refunded, but processing fees may not be included unless the error was due to Illunise.

How to Request a Refund

To request a refund, please follow these steps:

• Contact our customer support team via email or phone
• Provide your transaction ID and account details
• Explain the reason for your refund request
• Include any supporting documentation (screenshots, receipts, etc.)

Our support team will review your request and respond within 2-3 business days with a decision.

Disputes and Chargebacks

If you believe a transaction was unauthorized or fraudulent, please contact us immediately. We recommend working directly with Illunise to resolve any issues before initiating a chargeback with your bank or card provider.

Chargebacks may result in account suspension and additional investigation. We reserve the right to contest chargebacks that are not valid.

Changes to This Policy

Illunise reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about how we handle refunds.

Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us: